Refund policy
Returns
Returns for a full refund are only accepted on items damaged in transit and reported within 3 days of receipt of goods this refund excludes postage costs and is awarded on a case by case basis.
You may exchange sealed ,unopened items for store credit within 14 days of delivery if you change your mind, however a 25% restocking fee might be charged and you will be liable for all postage costs.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Customised
Personalised
Specials or promotional items
Seasonal Items - Christmas, Easter, Mothers day, Fathers Day
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Cancelled Orders
Should you wish to cancel an order for any reason the following conditions apply.
Orders place on in stock items need to be cancelled within 3 hours, order cancelled out of this time will attract a packaging and restocking fee of 8% of the order total.
Orders for specially requested items and buy in items cannot be cancelled by the buyer as this item is being purchased specially for you and is not an item that we hold in stock.
Order cancelled after three days will attract a restocking fee of 15%
Pick Up OrdersÂ
Orders must be picked up within 7 days of receiving notification (unless otherwise arranged with Cafe Create in writing). Orders not collected in this time will be liable for postage costs.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Items returned without prior arrangement risk not being collected and could jeopardize your refund.
Returns are only accepted with a VALID and current tracking number..
Late or missing refunds (if applicable)
If you haven’t received a refund after 60 days, first check your bank or original payment methid account again.
Next contact your bank or payment service provider. There is a processing time of up to 30 days before a refund is made.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@cafecreate.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items are sold as is and cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. We cannot exchange for change of mind.
If you need to exchange it for the same item, send us an email at info@cafecreate.com.au.
You will be liable for all postage costs incurred.
Shipping
To return your product, you should mail your product to: P O box 2580 Cheltenham 3192 Victoria
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item, you should use a tracked shipping service and possibly purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
The customer remains responsible for returns that are lost by the shipping carrier.
Items Damaged On Arrival
We take the utmost care to package our parcels and will not negotiate on the amount of packaging used to send our orders. if you have not taken out additional insurance on your parcel we are not able to claim on your behalf and we are also not in a position to refund you for the damaged items.
As per Australia Post Compensation Conditions
https://auspost.com.au/receiving/delayed-lost-or-damaged-items/compensation